Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, share, and protect personal information submitted through our platform. By submitting a request or using our services, you consent to the practices described in this policy.

1.1 Data Controller

Leadabra operates as the Data Controller for information collected through the platform.

2. Information We Collect

We collect only the data required to process your request, connect you with a relevant service provider, and operate the platform.

• Contact Information: Name, phone number, email, or preferred contact method.
• Service Request Details: Information about your needs, location, and any notes you provide.
• Technical Data: IP address, user agent, browser and device details, timestamps, referral links, and UTM parameters.
• Rebuttal/Dispute Data: If a business partner disputes a lead (e.g., invalid number, duplicate), we store the dispute reason and related metadata inside the lead record.
• Analytics Data: We use analytics tools such as Google Analytics (GA4) to understand usage trends and improve performance.

2.1 Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: You voluntarily submit your information to receive assistance.
• Contractual Necessity: Processing is required to connect you with a suitable service provider.
• Legitimate Interest: Fraud prevention, service quality, platform security, and operational improvement.

3. How We Use Your Information

We use your information for:

• Processing your service request
• Connecting you with relevant business partners
• Sending confirmations or follow-up messages
• Improving platform performance and functionality
• Fraud detection, spam filtering, and abuse prevention
• Complying with applicable laws or legal processes

4. Information Sharing

We share your information only with parties necessary to fulfill your request or operate our platform:

• Business Partners: We share your request with relevant service providers who can assist you. The number of partners who may receive your request can vary depending on service requirements.
• Service Providers (Processors): Third-party companies we use for hosting, email delivery, analytics, or infrastructure. These providers process data solely on our behalf.
• Legal Requirements: When required to comply with a legal obligation or protect our rights.
• Business Transfers: If Leadabra is involved in a merger, acquisition, or asset transfer.

We do not sell or rent your personal information.

4.1 International Data Transfers

Your data may be processed in countries outside your region, including the United States, where some of our service providers operate. We use appropriate safeguards such as encryption and data processor agreements to protect your information.

4.2 Automated Matching Logic

We may use automated logic to determine which business partner is most suitable for your request. This process does not produce legal or significant effects for users.

5. Data Retention

We retain personal information only as long as needed for the purposes described in this policy. Lead data is typically retained for up to two years. Backup and system logs may retain information for a longer period as part of normal operations.

6. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption, access controls, and ongoing monitoring. No method of transmission or storage is completely secure, but we strive to safeguard your data.

We may temporarily block or limit submissions from sources associated with spam, abuse, or fraudulent activity.

7. Your Rights

Depending on your location, you may have rights including:

• Access to the information we hold about you
• Correction of inaccurate information
• Deletion of your data (subject to legal exceptions)
• Restriction or objection to certain processing
• Data portability

Additional Rights for Residents Covered by CCPA/CPRA:

• Right to know categories of data collected
• Right to delete personal data
• Right to correct inaccurate data
• Right to opt-out of “selling or sharing” personal information (we do not sell)

8. Cookies & Tracking

We use cookies and similar technologies to improve functionality, measure performance, and support analytics tools such as Google Analytics (GA4). We may also use remarketing or advertising tools, including Google Ads or Meta Pixel. Cookie preferences can be managed through your browser settings.

9. Third-Party Links

Our platform may include links to third-party websites. We are not responsible for their content or privacy practices.

10. Children’s Privacy

This service is intended for adults aged 18 and above. We do not knowingly collect information from individuals under 18. If you believe information has been submitted by a minor, contact us for deletion.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the platform constitutes acceptance of these changes.

12. Contact Us

For questions or requests regarding this Privacy Policy, contact:

13. Your Consent

By submitting a request or using our platform, you consent to the collection and use of your information as described in this Privacy Policy.